Introduction
This essay examines potential tort claims Priya, a pedestrian seriously injured in a collision, may pursue against Alex, a self-employed courier, and QuickCart Ltd, the developer of the delivery app used by Alex. The incident occurred when Alex, distracted by his phone for directions, collided with Priya at a junction with a known mapping error in the app. The analysis focuses on negligence and product liability as grounds for claims, while also considering relevant defences. This discussion aims to provide a clear understanding of the legal principles applicable under UK tort law and to advise Priya on the likelihood of success in her claims.
Claim Against Alex: Negligence
Priya can likely pursue a negligence claim against Alex. Negligence requires establishing a duty of care, breach of that duty, causation, and damage (Donoghue v Stevenson, 1932). As a road user, Alex owes a duty of care to pedestrians like Priya to drive with reasonable care. By glancing at his phone while driving, Alex arguably breached this duty, failing to meet the standard of a reasonable driver (Nettleship v Weston, 1971). The collision directly resulted in Priya’s serious injuries, satisfying causation and damage elements.
However, Alex might raise the defence of contributory negligence if Priya failed to exercise reasonable care for her own safety, for instance, by crossing without due attention. If successful, this defence would reduce the damages awarded to Priya, apportioned based on her degree of fault (Law Reform (Contributory Negligence) Act 1945). Despite this, Alex’s primary negligence in using his phone while driving appears to be the dominant cause of the incident, suggesting a strong case for Priya.
Claim Against QuickCart Ltd: Negligence and Product Liability
Priya might also consider a claim against QuickCart Ltd, focusing on negligence and product liability for the mapping error in their app. In negligence, QuickCart Ltd owes a duty of care to ensure their product does not cause foreseeable harm to users or third parties. If Priya can prove the company knew or ought to have known about the mapping error and failed to rectify it, a breach of duty could be established (Caparo Industries plc v Dickman, 1990). Causation would depend on demonstrating that the mapping error contributed significantly to Alex’s distraction and the subsequent collision.
Alternatively, under product liability, the Consumer Protection Act 1987 imposes strict liability on producers for defective products causing damage. If the app is deemed a defective product due to the mapping error, and this defect caused Priya’s injury, QuickCart Ltd could be liable without proof of fault. However, establishing the app as a ‘product’ under the Act remains debatable, as it may be classified more as a service. Furthermore, QuickCart Ltd might argue a defence under the Act, such as the state-of-the-art defence, if they can show the defect was unavoidable given the scientific knowledge at the time (Consumer Protection Act 1987, s.4). Despite these challenges, Priya could have a viable claim if she proves the error was a direct contributor to the accident.
Conclusion
In summary, Priya has a strong negligence claim against Alex due to his distraction while driving, though contributory negligence could reduce damages if her actions are found partly responsible. Against QuickCart Ltd, claims in negligence or under product liability for the defective mapping app are possible but less certain, given definitional and evidential hurdles. Priya should pursue both claims to maximise potential compensation, while being mindful of the legal complexities and defences that may arise. This case underscores the importance of shared responsibility between individual users and technology providers in ensuring public safety on the roads.
References
- Caparo Industries plc v Dickman [1990] 2 AC 605.
- Consumer Protection Act 1987, c.43.
- Donoghue v Stevenson [1932] AC 562.
- Law Reform (Contributory Negligence) Act 1945, c.28.
- Nettleship v Weston [1971] 2 QB 691.

